Shipping info

XION PG ships its products from Amsterdam, The Netherlands, in the European Union. We set up the whole shipping process to run as smooth as possible.

WHAT HAPPENS AFTER MY PURCHASE?

After you choose to purchase one or more of our products, XION® aims to dispatch your order within 2-3 working days. Our preferred agent DHL takes care of the shipment from our warehouse to your door.

When placing an order online in our webshop, the estimated shipping costs are calculated based on your address information and the chosen shipping services offered by our forwarder (DHL) during checkout.

If your address is outside of the EU you may be charged with import duties/taxes for your purchase at xionpg.com. Unfortunately we cannot predict or estimate the amount because each country’s custom regulations establishes it individually. Our forwarder DHL will inform you about this and, if applicable, will collect the charges directy.

Once your order will be shipped you receive a notification of DHL EXPRESS ON DEMAND DELIVERY (DHL ODD)

ODD will email and/or SMS you about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, this 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your delivery.

SO TAKE CONTROL OVER YOUR HOME DELIVERY!

DHL ON DEMAND DELIVERY OPTIONS

DHL ON DEMAND DELIVERY offers the following free delivery options:
» Deliver my Package on Another Day: Scheduled Delivery
» Deliver my Package to Another Address: Alternate Delivery to work or family
» Deliver my Package at a Safe Place: Authorize Shipment Release
» Deliver my Package with Neighbor: Leave with Neighbor, Reception or Guard
» Deliver my Package at a DHL ServicePoint: Hold for Collection
» Request to hold my Package: Vacation hold and safekeeping up to 30 days

ODD gives you full control and you never miss another delivery. Flexible, convenient and always at the right moment!

SMS/Text Notifications
We send delivery updates by text. Just add your mobile number at the checkout to receive these On Demand Delivery options.